Updated on Sept 1 2025
Welcome to the A Rivera
Medical Services website, mobile app, and related sites and digital and online
services (“A Rivera Medical Services Site,” the “Site,”
or “Sites”), an online information, and communications
service provided by A Rivera Medical Services and all affiliates (“A Rivera
Medical Services” or “We” or “Us”).
We take your privacy
seriously, and we want you to know how we collect, use, share, and protect your
information. In addition to this privacy policy (“Privacy Policy”), users of
the A Rivera Medical Services Site may ask to review
policies specifically related to patient information (protected health
information or PHI) submitted through A Rivera Medical Services Patient
Portal (to be implemented).
This Privacy Policy
applies to all Sites where it is posted.
What information we
collect
Information you give us: We respect the right to privacy of all
visitors to the A Rivera Medical Services Sites. We receive
and store some information that you enter on our Sites or that you provide to
us through the Sites in any other way.
The information we collect or that you provide
on or through our Sites or by using our services includes:
- Data that may personally
identify you, including your name, postal address, billing address, shipping
address, e-mail address, home, work and mobile telephone numbers, age, date of
birth, social security number, insurance policy number, physical
characteristics that may personally identify you, sexual orientation, IP
address, bank account number, credit or debit card number (for payment purposes
only), national origin, ancestry, veteran or military status, medical
conditions, race, citizenship, information about any physical or mental
disabilities you may have, information related to your religious or
philosophical beliefs, political opinions, information regarding your gender at
birth and how you currently express your gender identity, information related
to your sex life, such as pregnancy, child birth and related medical
conditions, any history of criminal convictions, biometric information (such as
fingerprints, exercise data, psychological characteristics, face prints, gait
patterns, genetics, behavioral characteristics, voice, sleep data, and
iris/retina scans), and genetic information (including familial genetic
information) (collectively, “Personal Data”);
- Information that you
provide by filling in forms on our Sites, such as appointment request forms or
product ordering forms. It also includes information you provide when you
register to use our Sites, purchase products, or use services available through
the Sites or facilities. We may also ask you for information when you report a
problem with our Sites. Some forms collect sensitive information, such as
health information, necessary for us to provide our services to you;
- Records and copies of
your correspondence (including email addresses), if you contact us;
You also may provide information to be published
or displayed (hereinafter, “Posted”) on public areas of the Sites
or transmitted to other users of the Sites or third parties
(collectively, “User Contributions”). Your User Contributions are
Posted on and transmitted to others at your own risk. Although we limit access
to certain pages, please be aware that no security measures are perfect or
impenetrable. Additionally, we cannot control the actions of other users of the
Sites with whom you may choose to share your User Contributions. Therefore, we
cannot and do not guarantee that your User Contributions will not be viewed by
unauthorized persons.
Information we collect
automatically: We collect
information about you automatically as you navigate through or use our Sites.
Information collected automatically may include usage details, IP addresses,
session replay and recording technology (recording your movements, clicks, etc.
on our Sites), and information collected through cookies, web beacons, pixels
tags, and other tracking technologies. As you navigate through and interact
with our Sites, we may use automatic data collection technologies (such as
session replay and tracking technologies referred to above) to collect certain
information about your equipment, browsing actions, and patterns, specifically:
- Usage Details. Details of your visits to our Sites, such as traffic data, location, logs, referring/exit pages, date and time of your visit to or use of our Sites, error information, clickstream data, and other communication data and the resources that you access and use on or in the Sites.
- Device Information. Information about your computer, mobile device, and Internet connection, specifically your IP address, operating system, browser type, and App version information.
How we use the information we collect
Other than the uses described above, we use the
information we collect for:
- Optimizing the performance and user experience
of our sites;
- Operating, evaluating, and improving our
business;
- Providing healthcare services;
- Fulfilling services, or information on our site
- Communicating with you about your account,
We may disclose your personal data also:
- to a buyer or other successor in the event of a
merger, divestiture, restructuring, reorganization, dissolution, or other sale
or transfer of some or all of our assets, whether as a going concern or as part
of bankruptcy, liquidation, or similar proceeding, in which Personal Data held
by A Rivera Medical Services about our Sites users are among
the assets transferred;
- to fulfill the purpose for which you provide it;
- for any other purpose disclosed by us when you
provide the information;
- with your consent;
- to comply with any court order, law, or legal
process, including to respond to any government or regulatory request;
- for billing and collection purposes; and
- if we believe disclosure is necessary or
appropriate to protect the rights, property, or safety of A Rivera
Medical Services, our customers, or others. This includes exchanging
information with other companies and organizations for the purposes of fraud
protection and credit risk reduction.
- Cookie Settings and Advertising. You can set your browser or operating system
to refuse all or some cookies or to alert you when cookies are being sent. If
you disable or refuse cookies, please note that some parts of our Sites may
then be inaccessible or not function properly.
Receive Text Messages
If you sign up to receive text messages from us
on any of our Sites, you are consenting to receive text messages related to
your relationship with A Rivera Medical Services, including updates
related to your visits, your A Rivera Medical Services Patient
Portal account, one-time passcodes, billing notifications, prescription
reminders, and care management. These texts are unencrypted and message and
data rates may apply. Message frequency may vary.
You can opt-out of SMS messages by texting STOP
to the respective short code. Your opt-out request will generate one final
message confirming that you have been unsubscribed. You will no longer receive
SMS messages from the short code you opted out from. If you want to join again,
sign up using your A Rivera Medical Services Online Services
account or text HELP to the short code for instructions.
If you are experiencing issues with the
messaging program, you can reply with the keyword HELP for more
assistance. You can also contact A Rivera Medical Services Customer
Assistance via phone at 703.532.1222 or email at info@ariveramedical.com Note
that carriers are not liable for delayed or undelivered messages.
Retain Your Information
We will retain your information for as long as
your account is active or as needed to provide you services, comply with our
legal obligations, resolve disputes, and enforce our agreements. You may
request that we delete your data by contacting us as provided below. However,
we may not be able to honor that request in all instances given the laws and
regulations that apply to us. For example, under state and federal law, we may
be required to maintain some data that is specific to you and that may identify
you, such as your medical records or other information. We may also have a
legal basis or obligation to maintain medical and other information about you
to provide care and treatment or to comply with our professional, legal, and
other obligations.
Disclosure of your
information
Our sponsors and advertisers have agreed that
they will not collect any personally identifiable information from our Site
visitors while using our Sites; however, we do not control the use of cookies
provided by other third parties, nor do we manage the information collected by
other third parties. These third parties may aggregate the information they
collect with information from their other customers for their own purposes and
in accordance with their own respective privacy policies.
In addition, we strive to provide you with
choices regarding the Personal Data you provide to us. We have created or you
have available mechanisms to provide you with control over your Personal Data:
Your rights regarding
your information and accessing and correcting your information
For non-patient information, you can Contact Us
through the Contact Information below to access and/or find out what
information we have about you and to correct that information. You may notify
us through the Contact Information below of any changes or errors in any
Personal Data we have about you to ensure that it is complete, accurate, and as
current as possible or to delete your account. We cannot completely delete your
personal information except by also deleting your account with us. We may not
be able to accommodate your request if we believe it would violate any law or
legal requirement or if we have a legal basis or obligation to maintain it, or
if it would cause the information to be incorrect.
Security
Whether you are visiting the A Rivera
Medical Services Site or our clinic location, we use reasonable
security measures to protect the confidentiality of personal information under
our control, and we appropriately limit access to it. We use a variety of
information security measures to protect your online transactions with us.
The A Rivera Medical Services Site uses encryption technology,
such as Secure Sockets Layer (SSL), to protect your personal information during
data transport.
Protecting children's
privacy
Our Sites are not intended for users under 18
years of age. No one under age 18 may provide any information to or through the
Sites. We do not knowingly collect Personal Data from users under 18. If you
are under 18, do not use or provide any information on or in our Sites or on or
through any of their features, including your name, address, telephone number,
email address, or any screen name or username you may use. If we learn we have
collected or received Personal Data from a user under 18 without verification
of parental consent, we will delete that information. If you believe we might
have any information from a user under 18, please contact us at the contact information
below.
Our Patient Portal will be available to
patients 18 years of age and older. It will be also available to patients who
are between the ages of 13 years old and 17 years old with the permission of
their parents or legal guardians.
Links to other websites
Our Sites may link to other websites that have
their own privacy policies. Be sure to review the privacy policy on the site
you're visiting.
Privacy policy updates
We may need to update our Privacy Policy as
technology changes and A Rivera Medical Services evolves. If
we make significant changes to this Privacy Policy, we'll post a prominent
message on our websites.
Contact information
If you have a question or concern regarding your
privacy, please contact A Rivera Medical Services 's Privacy
Officer using the contact information below:
A Rivera Medical
Services Privacy Officer
6319 Castle Place 1E
Falls Church VA 22044
703 532 1222
info@ariveramedical.com